+90 212 517 00 29
1. Making a booking
By making a booking you are confirming that you are authorised to do so on
behalf of all persons named in the booking and you are acknowledging that
all members of your party agree to be bound by these Booking Terms &
When your booking has been made a confirmation will be sent to you by email
using the email address that you have supplied. You should retain a copy of
this confirmation for your reference. Booking confirmations are subject to
the availability of accommodation at the room.
You should carefully check the details of your confirmation as soon as you
receive it. You must contact The A'lâ House immediately if any of the
details are incorrect or incomplete.
We will always endeavour to rectify any inaccuracies or accommodate any
alterations you wish to make to your booking. We cannot accept liability for
any inaccuracies that are not brought to our attention within seven days of
issuing your confirmation, nor can we accept responsibility for inaccurate
information that you have supplied.
If you contact us using the booking enquiry form we will endeavour to
respond within 12 working hours of receiving your booking enquiry.
2. Paying for your booking
All bookings made via The A'lâ House website must be guaranteed with a
credit or debit card – Visa, Mastercard and American Express. The balance of
the account, including any extra costs incurred during your stay, must be
made to the room when you checkout. Cash, credit or debit cards are welcome
in settlement of your suite account. Cheques are NOT accepted as payment.
In some instances, supplementary items, such as tickets to local
attractions, may require full payment at the time of booking. If applicable,
the additional sum required as a deposit will be clearly stated when making
your booking. (Please note that certain supplementary items may require a
As a measure of fraud prevention you will be required to enter the three
digit Card Verification Value (CVV) printed on the back of your credit or
debit card when making a booking online.
Unless stated as part of your booking, additional items such as (but not
limited to) the cost of external telephone calls, meals, drinks, items from
the mini-bar and travel expenses, are not included in the price of your
stay. If you incur any such additional costs you must settle the sum
involved prior to your departure from the suite.
All prices are quoted in € Euro and include tax (VAT) at 8 %.
3. VAT Invoice
A VAT invoice will be provided at the room on
4. Price changes
The A'lâ House reserves the right to increase or decrease the price of
unsold breaks at any time. The price of your chosen break will be confirmed
when your booking is made and, with the exception of any errors, we will not
increase this price once it has been confirmed. We reserve the right to
correct any errors in advertised and confirmed prices and will do so as soon
as we become aware of an error. We will notify you of any price
discrepancies relating to your booking should they arise, but we strongly
advise you to check that the final price of your booking is correct before
making your final confirmation.
5. Amendments to your booking
You should notify us of any amendments to your confirmed booking by
telephone or in writing (by post or by email to firstname.lastname@example.org) as soon
as possible. Amendments are subject to availability and those made outside
the cancellation period (see below) may be subject to cancellation charges.
6. Cancellations within the Cancellation Period
Should you wish to cancel your booking within the cancellation period, we
will not charge any money in your credit card. (subject to reservation terms
& conditions). You can cancel your booking by using the link provided in
your booking confirmation email. A cancellation confirmation will be sent
back to you at the same email address.
7. Cancellations outside the Cancellation Period
On all confirmed bookings cancelled outside the specified cancellation
period, there is a Cancellation Charge equivalent to the total cost of the
first night’s booking value. This includes non-arrivals or instances where
you cannot provide proof of cancellation (cancellation confirmation or
reference number) if requested to do so.
8. Cancellations and changes made by The A'lâ House
In the unlikely event that the room is unable to accommodate a confirmed
reservation it may be necessary to offer an alternative of an equal or a
superior standard. If at any time we need to make changes that will
significantly affect your stay or we need to cancel your stay, we will tell
you as soon as possible, offering a suitable alternative or a refund. This
does not apply to minor changes or events during your stay, resulting from
unusual or unforeseeable circumstances beyond our control.
If a guest or a member of your party behaves in a way that causes or is
likely to cause danger, upset or distress to a third party or to room or
guest property, we are entitled, without prior notice, to curtail the stay
and request that the person(s) concerned leave the room.
No refunds or return travel arrangements will be made and we will not pay
any expenses or costs incurred as a result of such a curtailment.
9. Circumstances beyond our control
We cannot accept responsibility for unforeseen circumstances beyond our
control. These include (but are not limited to) adverse weather conditions,
fire, riot, war, industrial dispute, natural disaster, or injuries and death
of an individual(s) through accidental circumstances unconnected with the
If you are dissatisfied with any aspect of your stay you should bring the
problem or issue to the attention of the front offie manager at the room as
soon as possible so that all reasonable efforts can be made to rectify the
situation. If for any reason the issue cannot be resolved to your
satisfaction you should put it in writing and send it to the
host of the room. Any complaints arising out of your stay at the
room that are not brought to the attention of the
room during your stay are unlikely to receive the
same level of attention if made retrospectively.
Complaints brought to our attention will normally receive a response within
7 working days.
11. General Information
Best Price Guarantee: Our Best Price Guarantee is applicable to all guest
room reservations at The A'lâ House made on
www.ala-house.com or through our own Reservations. We guarantee, that for
any room reservation, you will always receive the best rate available to the
general public on the World Wide Web or anywhere else for your choice of
room and room type.
Accommodation: As a minimum, all bedrooms are fully air
conditioned and feature a private en suite bathroom with guest toiletries,
colour flat screen television, tea/coffee making facilities, wi-fi and
direct dial telephone.
Checking-in: Your room(s) will normally be available after
2pm. If you plan to arrive later than10pm, please advise the room directly
by calling the number given on your booking confirmation.
Pets: With the exception of guide dogs, no pets are
permitted in the room. Guests are liable for any
damage caused by their pet.
Taxes: All prices include Value Added Tax (VAT) at 8 %, and
It is your responsibility to ensure that any insurance cover you have
provides adequate cover for your needs and for the duration of your stay.
13. Website Privacy
Electronic mailing list: In order to receive details about special offers
and promotions from us by email. If at a later date you wish to unsubscribe
of our mailing list you can use the link or email address provided at the
bottom of any of our emails to do so.
We do not send unsolicited email communications and we do not sell, exchange
or trade email addresses to or with third parties.
Reservations: In order to guarantee your reservation you will need to
provide us with specific personal details relating to that reservation. Your
details will be used only for the purpose of handling that reservation and
will be provided to the room in which you are staying for that specific
When you make a reservation we will use your email address for the purpose
of fulfilling that reservation. This will include sending you an email to
confirm your reservation and may include additional communication should we
need to contact you regarding specific requirements or a cancellation. If
you choose to subscribe to our mailing list during the booking process, then
we will store the contact details that you have provided so that we may
fulfil your request for future communication.
Enquiry forms: Information you provide to us using an enquiry form on The
A'lâ House website is used only for the purpose of fulfilling that enquiry.
14. Copyright (c) The A'lâ House. All rights reserved
All copyright and other intellectual property rights in all text, images,
sounds and other materials on this site is the property of The A'lâ House
and its affiliated companies. No reproduction of any part of this site may
be sold or distributed for commercial gain or modified or incorporated into
any other work, publication or site.
Copyright © 2010 - All Rights Reserved A'la
House Apart Hotel