TERMS & CONDITIONS

 1. Making a booking
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. You should retain a copy of this confirmation for your reference. Booking confirmations are subject to the availability of accommodation at the room.

You should carefully check the details of your confirmation as soon as you receive it. You must contact The A'lâ House immediately if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

If you contact us using the booking enquiry form we will endeavour to respond within 12 working hours of receiving your booking enquiry.

2. Paying for your booking
All bookings made via The A'lâ House website must be guaranteed with a credit or debit card – Visa, Mastercard and American Express. The balance of the account, including any extra costs incurred during your stay, must be made to the room when you checkout. Cash, credit or debit cards are welcome in settlement of your suite account. Cheques are NOT accepted as payment.

In some instances, supplementary items, such as tickets to local attractions, may require full payment at the time of booking. If applicable, the additional sum required as a deposit will be clearly stated when making your booking. (Please note that certain supplementary items may require a non-refundable deposit.)

As a measure of fraud prevention you will be required to enter the three digit Card Verification Value (CVV) printed on the back of your credit or debit card when making a booking online.

Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, items from the mini-bar and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the suite.

All prices are quoted in € Euro and include tax (VAT) at 8 %.

3. VAT Invoice
A VAT invoice will be provided at the room on departure.

4. Price changes
The A'lâ House reserves the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

5. Amendments to your booking
You should notify us of any amendments to your confirmed booking by telephone or in writing (by post or by email to info@ala-house.com) as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges.

6. Cancellations within the Cancellation Period
Should you wish to cancel your booking within the cancellation period, we will not charge any money in your credit card. (subject to reservation terms & conditions). You can cancel your booking by using the link provided in your booking confirmation email. A cancellation confirmation will be sent back to you at the same email address.

7. Cancellations outside the Cancellation Period
On all confirmed bookings cancelled outside the specified cancellation period, there is a Cancellation Charge equivalent to the total cost of the first night’s booking value. This includes non-arrivals or instances where you cannot provide proof of cancellation (cancellation confirmation or reference number) if requested to do so.

8. Cancellations and changes made by The A'lâ House H
In the unlikely event that the room is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to room or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the room. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

9. Circumstances beyond our control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the room.

10. Complaints
If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the front offie manager at the room as soon as possible so that all reasonable efforts can be made to rectify the situation. If for any reason the issue cannot be resolved to your satisfaction you should put it in writing and send it to the host of the room. Any complaints arising out of your stay at the room that are not brought to the attention of the room during your stay are unlikely to receive the same level of attention if made retrospectively.

Complaints brought to our attention will normally receive a response within 7 working days.

11. General Information
Best Price Guarantee: Our Best Price Guarantee is applicable to all guest room reservations at The A'lâ House made on www.ala-house.com or through our own Reservations. We guarantee, that for any room reservation, you will always receive the best rate available to the general public on the World Wide Web or anywhere else for your choice of room and room type.

Accommodation: As a minimum, all bedrooms are fully air conditioned and feature a private en suite bathroom with guest toiletries, colour flat screen television, tea/coffee making facilities, wi-fi and direct dial telephone.

Checking-in: Your room(s) will normally be available after 2pm. If you plan to arrive later than10pm, please advise the room directly by calling the number given on your booking confirmation.

Pets: With the exception of guide dogs, no pets are permitted in the room. Guests are liable for any damage caused by their pet.

Taxes: All prices include Value Added Tax (VAT) at 8 %, and service.

12. Insurance
It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

13. Website Privacy
Electronic mailing list: In order to receive details about special offers and promotions from us by email. If at a later date you wish to unsubscribe of our mailing list you can use the link or email address provided at the bottom of any of our emails to do so.

We do not send unsolicited email communications and we do not sell, exchange or trade email addresses to or with third parties.

Reservations: In order to guarantee your reservation you will need to provide us with specific personal details relating to that reservation. Your details will be used only for the purpose of handling that reservation and will be provided to the room in which you are staying for that specific purpose.

When you make a reservation we will use your email address for the purpose of fulfilling that reservation. This will include sending you an email to confirm your reservation and may include additional communication should we need to contact you regarding specific requirements or a cancellation. If you choose to subscribe to our mailing list during the booking process, then we will store the contact details that you have provided so that we may fulfil your request for future communication.

Enquiry forms: Information you provide to us using an enquiry form on The A'lâ House website is used only for the purpose of fulfilling that enquiry.

14. Copyright (c) The A'lâ House. All rights reserved

All copyright and other intellectual property rights in all text, images, sounds and other materials on this site is the property of The A'lâ House and its affiliated companies. No reproduction of any part of this site may be sold or distributed for commercial gain or modified or incorporated into any other work, publication or site.